'Questions are just the beginning.'

Frequently Asked Questions

If your query is urgent please call the Samaritans on 08457 909090 who may be able to assist you further.


Q: What exactly is counselling? My friends think it's a waste of time.

A: Please see the Counselling section for a more detailed response. Counselling is ultimately a talking therapy to aid you in the identification and clarification of your concerns, and ultimately look to finding workable and sustainable solutions. However, the outcome is very much dependent on individuals in terms of what they want to achieve by working with a counsellor. It is also about how motivated and willing to work a person is on the problems they find themselves dealing with. It may be useful to speak with people who have experience of counselling to get a more balanced viewpoint.


Q: Will I be able to talk to someone any time I want?

A: No. If you want to speak with a counsellor, you will need to book an appointment to meet face to face. Appointments can normally be arranged within a minimum of 48 hours - occasionally, emergency appointments can be organised at slightly shorter notice dependent on availability.

Q: My manager has told me that I need counselling and if I don't get some, my job might be on the line, is this true?
A: Counselling is a safe, therapeutic intervention provided to assit you in getting the most out of your life, it is not, and should never be used as a form of punishment or as a threat to your livelihood. Your manager may have recommended counselling support for a number of reasons. It may be useful to seek clarification from them as to why they might feel this would be a suitable course of action. If it is due to a performance related issue, or, if you are feeling stuck with an aspect of work then Coaching might be a better option. Please call or email from the contacts page for further information.

Q: I am concerned about a member of my staff - what do I do?
A: It is important to speak with your member of staff and try to find out what the matter is. The opportunity to talk with someone may be enough. If the matter is something you cannot deal with, find out if your company subscribes to an Employee Assistance Programme, if they do, you may be able to refer to them. If not, your staff member can be directed to call us and we can explore the best way to support them. This service IS chargeable.

Q: What is the difference between Coaching and Counselling?
A: Counselling is a process that can be addressed over a short, medium or long term depending on what the client wishes to gain from this experience and at the client's pace. Coaching employs a more dynamic and action focused form of working. The main aim of Coaching is to identify problems and aim towards achieving specific pre-determined goals.

Q: English is not my first language, how will you work with me?
A: The current languages catered for include Gujerati, Hindi and Urdu.

Q: Where are will our meetings take place?
A: The offices are based in Mid-Cornwall and easily accessible by road, train and plane. Alternatively, for clients out of county, you are welcome to use telephone or online counselling.

To book an appointment or for further information (not found on the website), please get in touch via the contacts page.